Terms of Service

1. Acceptance of Terms

Welcome to EMS Massager Shop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you ("you," "your," or "user") and EMS Massager Shop ("we," "our," "us," or "Company"). You acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the website on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have authority to bind that organization to these Terms.

We reserve the right to modify, amend, or change these Terms at any time. We will provide notice of significant changes by posting the updated Terms on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

2. Product Information

We strive to display accurate product descriptions, pricing, and availability information on our website. However, we do not warrant that product descriptions, pricing, or other content on the website is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes and may not exactly match the physical product.

We reserve the right to:

• Limit quantities of products or discontinue products at any time without notice
• Correct any errors, inaccuracies, or omissions in pricing or product information
• Update product information and pricing without liability to existing orders
• Change product specifications, features, or components without prior notice

All products sold by EMS Massager Shop are intended for personal, non-commercial use unless otherwise specified. Commercial use of our products may be subject to additional terms and licensing requirements.

3. Orders and Payment

When you place an order through our website, you are making an offer to purchase products under these Terms. All orders are subject to availability and confirmation of the order price. We reserve the right to cancel or refuse any order for any reason, including but not limited to: product availability, pricing errors, suspected fraud, or violation of these Terms.

Payment Terms:

• We accept major credit cards, debit cards, PayPal, and other payment methods as indicated on our website
• All payments are processed securely through PCI-compliant payment processors
• You authorize us to charge your designated payment method for the total order amount including applicable taxes and shipping fees
• We reserve the right to cancel orders if payment cannot be verified or processed

Order Confirmation: You will receive an email confirmation after placing your order. This confirmation does not constitute acceptance of your order; we may require additional verification before accepting your order. We will notify you if your order is accepted, shipped, or if there are any issues with your order.

4. Shipping and Delivery

Shipping rates and delivery times vary based on your location, selected shipping method, and product availability. We ship to most locations worldwide; however, some products may have shipping restrictions to certain countries or regions.

Delivery Schedule:

• Standard shipping typically takes 5-10 business days for domestic orders and 10-21 business days for international orders
• Express shipping options are available for faster delivery at additional cost
• Delivery times are estimates and may vary due to factors beyond our control, including weather, customs delays, and carrier issues

Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for items lost, damaged, or delayed during shipping. Claims for shipping damage or loss should be directed to the shipping carrier.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return products in accordance with our return policy:

• Return Window: You may return most products within 30 days of delivery for a full refund (excluding shipping fees)
• Condition Requirements: Products must be unused, in original packaging, and in re-sellable condition
• Return Process: Contact our customer service team to obtain a return authorization number and return shipping instructions
• Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect the returned product
• Non-Returnable Items: Products marked as final sale, used items, or items without original packaging may not be eligible for return

Warranty Claims: Products covered by our warranty program may be repaired or replaced at our discretion. Warranty claims are subject to inspection and verification of the defect. Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

6. User Accounts

When you create an account on our website, you are responsible for maintaining the security and confidentiality of your login credentials. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

You may not use another person's account without their explicit permission. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

Account data, including purchase history and preferences, may be used to personalize your experience and improve our services. You can manage your account settings and delete your account at any time by contacting our support team.

7. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, video clips, software, and product descriptions, is the property of EMS Massager Shop or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent. You may use our website and content only for lawful, non-commercial purposes directly related to shopping or communication with us.

All trademarks, service marks, and trade names appearing on our website are the property of their respective owners. Nothing on our website should be construed as granting, by implication or otherwise, any license or right to use any trademark without the owner's permission.

8. Limitation of Liability

To the fullest extent permitted by law, EMS Massager Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or loss of anticipated savings, arising out of or related to your use of or inability to use our website, products, or services.

Our total liability for any claims arising from your use of our website or products shall not exceed the amount you paid for the specific product that gave rise to the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so the above limitations may not apply to you.

9. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from or related to these Terms or your use of our website shall be resolved exclusively in the state or federal courts located in Los Angeles County, California.

You agree to waive any objections to venue or jurisdiction in these courts. By using our website, you consent to the personal jurisdiction of these courts for the resolution of any disputes arising from these Terms.

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] to attempt to resolve any dispute informally. If we cannot resolve the dispute within 30 days, either party may proceed with formal resolution.

10. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us:

• Email: [email protected]
• Mail: EMS Massager Shop Legal Department, 2847 Harbor Boulevard, Suite 200, Santa Monica, California 90405

We will respond to your inquiry within 30 days. For faster service, please include your order number and contact information in your communication.